Yes, you can leave a ticket open but MUST effect a new travel date immediately.
How do I contact Discovery Travel & Tours Ltd?
Call 08025673109 OR 08034048750 OR 014618886 or send an email to email@example.com. Or Walk into our office at Shop G-4, VGC Shopping Complex, Victoria Garden City, Lekki, Lagos.
What is an e-ticket?
An e-Ticket (electronic ticket) is a number given to passenger in place of a paper ticket. Passengers are required to show this unique confirmation number at the airline counter at the airport to obtain a boarding pass. The passenger also has the option to carry airline PNR (passenger name record) number if the reservation has been processed electronically with a valid photo id proof as a mandatory requirement
How do I know my reservation was booked?
You will receive an SMS and/or email on confirmation of your booking with Discovery Travel and Tours Ltd.
How will I get my boarding pass for an e-ticket?
You will receive an SMS and email on confirmation of your booking with Discovery Travel and Tours Ltd for the e-ticket. For the boarding pass you will check in at the airport or check in online. If you check in online, you would present yourself at the check in counter before boarding.
Why is an airline not available or not showing up on search results?
If a particular airline doesn't show on the fare search results page that means seats are not available on that particular day for that airline or that airline doesn't fly that sector. In case there is a technical issue due to which an airline is not available on Discoverytrip.net, you can get the reservations done by calling our reservations desk directly.
How do I apply for any group booking?
If you have any group bookings for groups of 10-15 or more, please send us the details of your booking at firstname.lastname@example.org or reach us on our helpline 08034048750. We shall assist you with the best available group fares at the earliest.
I forgot my password what should I do?
Visit the website address www.discoverytrip.net, click 'Login' at the topmost of the page. Once the page opens, click the 'Forgot Your Password' link and follow the steps afterwards.
What do I do if I need to reschedule a ticket?
You can reschedule the ticket by calling the Airline directly or by calling our Help Desk 08034048750 or send an email to email@example.com.
Can I book flight and hotel at the same time?
Yes, you can book and get amazing discounts. You can add a hotel to your flight booking process, or add a flight to your hotel booking.
I have completed my payment but I don't need the ticket any longer. How do I get my refund?
For outright cancellation of PSS tickets, the ticket will be placed on refund and you will be credited back with the refund value from the airline. You can get a refund by calling the Airline directly or by calling our Help Desk 08034048750. You can also send an email to firstname.lastname@example.org.
How do I cancel my booking through discoverytrip.net?
To cancel your booking, please contact our agents on our Help Desk 08034048750 or send an email to email@example.com.
How do I modify my bookings?
To modify your booking, please contact our agents on our Help Desk 08034048750 or send an email to firstname.lastname@example.org.
How do I get an airport pick-up?
Most of the hotels offer airport pickup services. This is usually listed as part of the facilities on the hotel description. In the event they do not offer this service, we provide alternatives for you. Call our travel agents on our Help Desk 08034048750 or send an email to email@example.com to find out more.
What are the essentials I need to know before travelling?
You must have an International Passport (with at least 6-month validity), Visa (from the country you intend visiting), a return ticket (from your airline of choice), hotel reservations (for the period of your stay), Yellow card (depending on your country of visit) and you need to contact us to give you more information.
How can I find out about travel deals and promotions?
You may find out about travel deals, promotions and discounts in a variety of ways:
Through emails/newsletters delivered to your inbox periodically.
Check on our website (www.discoverytrip.net) for advertised deals, promotions and offers.
Follow us on our social media accounts, e.g. Twitter (@discoveryTandT) and Facebook (discovery travel and tours) to get notifications and alerts.