Discovery Travel and Tours Limited RC 453198 (“us”, “our” or “we”) respect your privacy and this policy sets out how we collect, use, store, disclose and otherwise treat your personal information as required by Constitution of the Federal Republic of Nigeria (Promulgation) Act, Chapter C23, Laws of the Federation of Nigeria 2004 (as amended). Your personal information is collected by us for the primary purpose of providing travel services to you.
One of the goals of Discovery Travel and Tours Ltd is to bring you information that is tailored to your individual needs and, at the same time, to protect your privacy. The information set out below is a summary of the various ways we treat the information you provide us whilst using our site.
Discovery Travel and Tours Ltd generally collects information with your specific knowledge and consent. We can collect data on you from a variety of different sources these include:
(a) When you purchase products or services from the site and knowingly provide us with your personal details;
(b) When you become a subscriber to our newsletter;
(c) When you activate an account;
(d) When you speak to our travel desk personnel and provide to them by telephone or by email with your personal information (e.g. name, contact details, including e-mail address, credit card details etc);and
In any of the above cases the data we collect could be personal data, such as your e-mail address, name or phone number. Optional information such as your age, location or gender may also be requested.
When you make a booking via our Website or give us any personal data as indicated above, we may need to collect information about you to complete and/or process a specific transaction (such as a flight booking with a specific airline), fulfill your order and provide you with the services you expect then, and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details.
Unless we have your express consent, we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data. There may be occasions when we are legally required to provide access to our database in order to co-operate with police investigations or other legal proceedings. In those instances, the information is provided solely for that purpose.
Discovery Travel and Tours Ltd retains and uses your personal information to provide you with the best remote commerce experience by providing you with a personalized service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis.
We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.
Security measures that we have in place to protect your personal information include the following:
(a) employing industry standard techniques such as firewalls, virus scanning tools and encryption;
(b) requiring employees and personal travel managers to use logins and passwords for access to all systems;
(c) requiring all staff and contractors to maintain the confidentiality of customer information; and
(d) using secure networks when transmitting electronic data.
Session cookies: These are used to maintain something called session state and only last for the duration of users using the Website. A session cookie expires when a user closes his/her browser, or if a user has not visited the server for a certain period of time i.e. if you consider your journey through the site to be a conversation with us, this cookie reminds the site where we were in that conversation (for instance if at some point in the conversation you asked us to add a hotel to your basket, next time you click on the basket it will still be there). These are required for the site to function effectively but are not used in any way to identify you personally.
Persistent cookies: These cookies outlast user sessions and store a unique number on your hard drive in order to identify you as an individual user. No personal data is stored in these cookies. You can view these by looking in the cookies directory of your browser installation. We use these cookies to identify you between website visits. For example, if you were browsing Lagos hotels last time you were on the site and we have a great hotel deal, we may use this cookie to recognize you and show you this deal. These permanent cookies are not required for the site to work but may enhance your browsing experience. Although you cannot block 'session' cookies as they are required for our site to function correctly, your internet browser can be configured to reject 'permanent' cookies and is dependent on the type of internet browser you use. Please refer to the relevant internet browser manufacturer's website where you should be able to view the steps in rejecting these cookies if you wish to do so.
Your Internet Protocol ('IP') address is usually associated with the place from which you access the Internet, like your Internet Service Provider, your company or your university. We may use your IP address to help diagnose problems with our server, gather broad demographic information, and administer our Website.
Because Discovery Travel and Tours Ltd operations are based in Nigeria, we operate in accordance with applicable Nigerian data protection legislation.
Discovery Travel and Tours Ltd newsletter subscribers have the option to opt-out of receiving further information from us. If you no longer wish to receive newsletters from us please send and email to firstname.lastname@example.org. If you are registered on any part of Discoverytrip.net, you may also change or update your member preferences or information with any section of the site where you have signed up, registered or created any type of account. You may also delete your account at any time.
To change your e-mail address details, send an e-mail with your correct details to: email@example.com. If you need to modify or change your personal details after you have made a purchase on the site please contact us as soon as possible.
If you have a complaint about the way we have dealt with your personal information, or if there has been a breach of the Nigerian Privacy Principles, please contact us directly using the details set out below. We will respond to your complaint within a reasonable time.
If you have any questions or concerns about the information we hold about you, don't hesitate to Contact Us.
DISCOVERY TRAVEL AND TOURS LTD
G4 VGC Mall, Lekki-Ajah, Lagos.
Consumer Lines: +234 1 461 8886, +234 813 236 3918, +234 802 567 3109.